@TonCustomerServiceBot vs @Bzj03_bot

The score is an object’s place inside its own category, so only neighbours within a category are worth comparing. The category selected now is “Обратная связь”, and it holds 112 objects.

Where the gap comes from

Each bar is the object’s place among its category neighbours: 100% means “best in the category on that component”.

Position in the category

Measured values